Privacy Policy

This Privacy Policy explains how Foxy Games Casino (“we”, “us”, “our”) collects, uses, discloses, and protects personal information provided by users (“you”, “your”) when accessing or using our online casino services in the United Kingdom. This policy is designed to comply with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our services, you acknowledge and agree to the practices described in this Privacy Policy.

1. Data Controller Information

Foxy Games Casino is operated by LC International Limited, which acts as the data controller for your personal information. If you have any questions regarding your data or this policy, you may contact our Data Protection Officer using the details provided in the “Contact Us” section below.

2. Information We Collect

We collect and process the following categories of personal information to provide our services, meet legal obligations, and enhance your user experience:

• Identity Data: Full name, date of birth, gender, and identification documents.
• Contact Data: Address, email address, and telephone number.
• Account Data: Username, password, account activity, deposit and withdrawal details, and responsible gambling limits.
• Financial Data: Payment information such as bank account or card details.
• Technical Data: IP address, device information, browser type, operating system, and log data.
• Usage Data: Details about your interactions with our website and services.
• Marketing and Communications Data: Preferences regarding marketing communications and survey responses.
• Verification Data: Information obtained for identity verification, anti-fraud, and anti-money laundering (AML) checks.

3. How We Use Your Information

We use your personal information for the following purposes and on the following legal bases:

• To provide and operate our gaming services (Performance of a contract).
• To verify your identity and age, and to comply with legal and regulatory requirements (Legal obligation).
• To monitor and detect fraudulent or suspicious activities (Legitimate interests and legal obligation).
• To process payments, manage withdrawals and deposits (Performance of a contract).
• To communicate with you regarding your account, support requests, and service updates (Performance of a contract and legitimate interests).
• To personalise and improve our services and user experience (Legitimate interests).
• To send marketing communications, where you have given consent (Consent).
• To ensure responsible gambling and implement player protection measures (Legal obligation and legitimate interests).

4. Sharing and Disclosure of Your Information

We may share your personal information with the following categories of recipients, only as necessary and in accordance with applicable law:

• Service providers and business partners that assist in operating our website, processing payments, providing customer support, conducting analytics, or marketing.
• Regulatory authorities, law enforcement, and government agencies where required to comply with legal and regulatory obligations.
• Identity verification and anti-fraud agencies to verify your details and prevent unlawful activities.
• Other entities within our corporate group for internal administrative purposes.
• Third parties in connection with any merger, acquisition, or business transfer, subject to appropriate safeguards.

5. International Transfers

Your personal data may be transferred and processed outside the United Kingdom, including to countries that may not provide the same level of data protection. In such cases, we implement appropriate safeguards, such as standard contractual clauses, to ensure your information is adequately protected and that your rights are preserved.

6. Data Security

We implement technical and organisational measures to safeguard your personal information against unauthorised access, loss, misuse, or disclosure. These measures include data encryption, secure servers, access controls, regular security assessments, and staff training. While we strive to protect your data, no transmission method or storage system is entirely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including providing services, meeting legal and regulatory requirements, resolving disputes, and enforcing our agreements. The retention period may vary depending on the type of data and applicable legal obligations. Upon expiry of the retention period, your data will be securely deleted or anonymised.

8. Your Rights

Under data protection laws, you have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your data where there is no lawful basis for retention.
• Right to Restrict Processing: Request limitation of processing under certain circumstances.
• Right to Data Portability: Receive your data in a structured, commonly used, and machine-readable format.
• Right to Object: Object to processing where we rely on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.

To exercise any of your rights, please contact us using the details below. We may need to verify your identity before fulfilling your request. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data protection rights have been violated.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyse website usage, and deliver personalised content. For detailed information on how we use cookies and how you can manage your preferences, please refer to our Cookie Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. Updates will be posted on this page, and significant changes will be communicated where required. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our Data Protection Officer by emailing [email protected] or by writing to Data Protection Officer, LC International Limited, Suite 6, Atlantic Suites, Europort Avenue, Gibraltar GX11 1AA, United Kingdom.

This Privacy Policy was last updated on 6 June 2024.